Refill Reminder Calls
Each of our pharmacy teams runs a weekly report to identify all consumers that are nearing the time for a refill of their chronic medication(s). One of our pharmacy staff members then calls the individual to remind them of their upcoming refills and discuss any concerns they may have. This process helps ensure continued adherence and allows for communication with the care team.
Genoa also works with consumers and providers to synchronize refills so that individuals can refill all their medications at the same time. Filling all medications at the same time creates less confusion and can provide cost savings. Furthermore, since transportation is often an issue for the people we serve, if appropriate, we will combine refills into a “one time pickup” which reduces the chance of a gap in treatment for all medications.