Frequently Asked Questions
Genoa is a full-service pharmacy. Just like any other pharmacy, Genoa can provide all medications, not just mental health medications.
Contracts with our buying groups restrict us to providing medications to consumers that are seen by medical practitioners employed at a particular center. This means that we cannot dispense medications to other persons. This would be in conflict with our agreements as an institutional pharmacy.
Yes, as long as the consumer is a consumer of the mental health center, etc.
Genoa dispenses medications in a variety of packaging systems, including, but not limited to, bottles, 30-day bubble packs, 14-day bubble packs, medi-sets, and our Convenient Adherence Packaging.
Given that we’re co-located in the center, most consumers find it convenient to pick up their prescriptions at the pharmacy. We also offer mailing to a consumer’s residence as a convenient alternative.
For sites that can support a full time pharmacy, we are generally open the same hours as the center or 8:00am - 5:00pm Monday through Friday with a lunch break. If extended operating hours are needed, based upon demographics and service needs, we can adjust the hours of operations accordingly.
Genoa's pharmacy system does allow for MARs and Physician Orders to be printed and supplied in cases where the center feels there is a need for such processes.
Yes. Via common carriers or Genoa employees, our pharmacy can provide medications to consumers serviced by other associated clinics.
In addition to Medicaid, Genoa can bill most HMOs and insurance companies. We also accept all Medicare Part D plans.
Depending on individual state regulations, and as an agent of the center, Genoa employees can be directed by the prescriber to pass sample medications to consumers. Depending on the state, the pharmacy staff may not be able to bring sample medications into the pharmacy area or apply a Genoa label. Board of Pharmacy and Board of Medical Examiner regulations vary by state around this issue. We review those with the respective agency for each new pharmacy. Due to federal regulations, sample medications can never be re-packaged.
Genoa can assist our partners with Patient Assistance Program (PAP) medications, in states where permitted by law. Our pharmacy staff can assist in the PAP application process, and receive and stock the medications when they are sent to the center. A fee may apply for PAP management services.
For the first visit to the Pharmacy, please have your consumer provide: a copy of your insurance card, a list of your current medications and a list of medication allergies. Also, please ask the consumer’s case manager or prescriber if their medications should be dispensed in our Convenient Adherence Packaging and if they should pick up weekly or be dispensed the entire amount.